Returns & Replacements

Products must be unopened and in original packaging. Please do not write on the product or the product packaging. A 25% restocking fee applies to all returns with the exception of defective merchandise or order discrepancies. Return Authorization number must be obtained before returning products and needs to be visible on the outside of the return packaging. Customer is responsible for shipping charges returning products to us.

ORDER DISCREPANCIES:

If there is a discrepancy about what items were shipped to you, or about defective merchandise we will quickly resolve the issue and get you the products you need. If products need to be returned to us we will issue a Returns Authorization and provide a UPS Returns Label.

For warranty information or info on defective merchandise, please see our warranty page, or contact us

30 DAY SATISFACTION GUARANTEE:

We stand behind the products we sell, and we're confident that it will be the solution you've been looking for. If you're not 100% satisfied with the product(s) you have purchased, you may return it for a replacement or refund for up to 30 days after placing your order*/**.  Unless the reason for return is due to having received the wrong items, or due to defective merchandise, return shipping and costs incurred are the sole responsibility of the customer, and will not be reimbursed or in any other way paid for by Christmas World. The validity of the reasoning for the return is up to the sole discretion of Christmas World.

* Additional discounts may not be added after the order has been placed. 30-day return policy only valid when products purchased are unsatisfactory, and will not be accepted when in relation to receiving additional discounts including, but not limited to, coupons obtained after the original purchase was made. To stay up to date on all coupons and promotions, subscribe to our newsletter.

** Not valid for orders placed after November 25th, with the exception of defective merchandise or order discrepancies. For more information on defective merchandise, see our warranty information